How it works
Set up in an afternoon, answering by the evening.
Steadyline is meant to be set up by the person who runs the business, with no engineering help and no training day. Here is the whole of it.
Getting set up
Under 15 minutes from signing up to a call being answered.
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Take a number, or forward the one you advertise
A new number works immediately. Forwarding your existing line means customers keep ringing the number on your van and your invoices.
Forwarding can break quietly at the carrier, so it is monitored. If calls stop arriving, you are told. You should not learn that from an annoyed customer.
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Give it your website and your documents
It reads what you already have: the site, a price list, a service sheet, a returns policy, whatever exists. There is no form asking you to retype your business.
You can see what it took from each source, and correct anything it read wrongly before a single call is answered.
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Decide what it may do on its own
Three settings per task: it handles this alone, it asks you first, or it always goes to a person. A refund under a figure you choose can be automatic. Over that figure it waits for you.
Anything waiting for you lands in one place, and you can approve it by replying to a text.
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Turn it on for part of the day first
Most businesses start with the hours they already miss, listen to what happens, then widen it. There is no requirement to hand over the whole line on day one.
Where the answers come from
Only from your material. This is the part that matters most, so it is worth being exact.
When a caller asks something your material covers, it answers in your terms, with your prices and your policy.
When a caller asks something your material does not cover, it says so. It does not reason its way to a plausible price, and it does not guess whether you can come out on Thursday. It takes a message or puts the caller through.
A weekly audit samples real calls and checks that each factual answer traces back to something you supplied.
So, in practice
- Covered: the price on your list, the policy in your document, the hours on your site.
- Not covered: a discount you never wrote down, stock you have not told it about, a promise about next week.
- Result: the caller gets a straight answer or a straight hand over, never a confident invention.
The three calls it takes
Inquiry
What you sell, what it costs, whether you have it, whether you cover an area, how long a job takes, what the caller should bring or send.
Live now.
Booking
Offering a slot, taking the details, confirming by text, and rescheduling when the caller rings back. Quotes and site visits for service businesses.
Live now for taking the request. Writing into your calendar comes with the integrations.
Returns and refunds
Finding the order, checking it against your policy, and starting the return. Refunds inside your limits, escalated outside them.
Live now for logging the request. Issuing the refund comes with the integrations.
Answering now, acting next
Being precise about this: today the assistant answers from your knowledge base and hands over what it cannot do. Looking up a live order, writing a booking into your calendar and issuing a refund arrive when the connections to Shopify, your scheduling tool and your payment processor ship. Nothing on this page is sold as finished when it is not.
What you get back after every call
A transcript, a short summary, what the caller wanted, how it ended, and anything the assistant did. Nothing happens on your behalf that you cannot read afterwards.
That record is also how you tune it. Most businesses find two or three gaps in their own material in the first week, fix them, and watch the hand over rate fall.
Payment, if it comes up
The assistant never takes a card number by voice. If something needs paying for, it sends a link by text, and the payment happens where payments should happen.
It answers, it does not canvass
Steadyline is for your inbound line. It does not run outbound campaigns. The only call it places is a callback a caller asked for.
Hand over the calls you already miss.
Early access is open to a small number of businesses while the flows are measured on real calls.